Privacy Policy

Who we are

WashCraft Exterior Cleaning is a San Diego County exterior cleaning business. This policy explains what information we collect through our website (https://www.washcraftsd.com) and our Facebook and Instagram lead forms, how we use it, and the choices you have.

What we collect

When you request a quote through our website quote form, or through a lead form on Facebook or Instagram, you give us some or all of the following:

• Your name, phone number, and email address
• Your address, ZIP code, or city, so we can confirm we serve your area and schedule the work
• Details about the job, such as the service you want, the number of solar panels, and whether your home is one or two stories
• Any answers you give on the form and any message you choose to write

Information collected automatically

If you arrive from one of our ads, we record the campaign details in the link (for example utm_source and utm_campaign) so we know which ad you came from. Our website and hosting provider may also receive basic technical information such as your browser type, device, and IP address.

How we use your information

• To respond to your quote request and prepare a quote
• To schedule and perform the service
• To follow up with you by text message, phone call, or email about your request or your appointment
• To measure how well our ads and website are working

We do not sell your personal information

We do not sell your personal information. We do not share it with anyone for their own marketing.

Service providers we use

We use a few companies to run the website and our business. They handle your information only to provide their service to us:

• Website hosting — to serve this website and process form submissions
• Email delivery — to deliver your quote request to our business inbox
• Meta (Facebook and Instagram) — to run our ads and to receive leads submitted through Facebook and Instagram lead forms. Meta handles information it collects under its own privacy policy.

Cookies and analytics

If we have enabled it, this website may load the Meta Pixel or similar analytics tools. These tools may use cookies or similar technologies to measure how our ads perform — for example, to count when someone submits a quote request — and may collect information such as your browser, device, and the pages you visit. You can limit this through your browser's cookie settings and your Facebook and Instagram ad preferences.

Your California privacy rights

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to: know what personal information we collect, use, and disclose about you; delete the personal information we have collected from you; correct inaccurate personal information; and opt out of the sale or sharing of your personal information. We do not sell personal information. Because tools like the Meta Pixel can count as "sharing" under California law, you may opt out of that too.

To make any of these requests, email washcraftsd@gmail.com. We may need to confirm your identity before we act on a request, and we will not treat you differently for using your rights.

Text and call opt-out

If we contact you by text message, reply STOP at any time to stop receiving texts from us. To stop phone calls or emails, tell us on the call, or email washcraftsd@gmail.com, and we will stop.

How long we keep it

We keep quote and scheduling information for as long as we need it to respond to you, perform the work, and keep ordinary business records.

Children's privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the bottom of this page shows when it last changed.

Contact us

WashCraft Exterior Cleaning serves San Diego County, CA. Email: washcraftsd@gmail.com. Phone: (619) 599-4806.